Manage your backlog to achieve maximum ROI
(CSPO)
Register Now
CSPO Certified
16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI®)
Blended Virtual Instructor-Led and E-Learning
2-year membership with Scrum Alliance®
Dozens of Supplemental Resources
Counts towards BERTEIG Professional status

BERTEIG is going virtual.

We’re channeling our 15 years of expertise into new virtual training offerings. Receive the same internationally-recognized certifications with the same excellence you’ve come to expect from BERTEIG in-person training.

We’ve been working on virtualizing our training for more than a year. The COVID-19 outbreak has presented us with the opportunity to move our time table.

BERTEIG Virtual CSPO training is now available worldwide.

🇬🇧 £1095*
🇪🇺 €1245*
🇺🇸 $1295*
🇨🇦 $1795

* Price will be billed in Canadian dollars. International prices listed are for reference only based on recent exchange rates.

Upcoming Certified Scrum Product Owner® (CSPO)

  • Certified Scrum Product Owner® (CSPO) [Virtual Learning] badge

    Certified Scrum Product Owner® (CSPO) [Virtual Learning]

    16 to 17 JUN 2020 - Starting Tuesday - Online - David Vicentin & Mishkin Berteig

    C$1795.00 Register Now

    - Manage your backlog to achieve maximum ROI -

    This 2-day course provides the foundations to be an effective Product Owner. Successful completion of this course leads to becoming a Certified Scrum Product Owner® (CSPO) with Scrum Alliance®.

    The Certified Scrum Product Owner® (CSPO) course is ideally suited to those working with the 'business' and whose priorities include satisfying the needs of the customer.

    It is valuable to have already taken the Certified ScrumMaster® (CSM) prior to taking this course. This class leads to the more advanced certifications: A-CSPO® and CSP-PO®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® & PMI®)
    - 2-year membership with Scrum Alliance® included
    - Access 2 free e-books: "The Scrum Product Owner" and "Agile Advice"
    - No slides! In-depth simulation, classroom discussion

    Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.

    Location:

    Online

    Date:

    Tue 16-Jun-2020
    Wed 17-Jun-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainers:
    David Vicentin

    David Vicentin


    Agile/Lean Consultant, Interim VP of Finance
    About Trainer
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Certified Scrum Product Owner® (CSPO) [Virtual Learning] badge

    Certified Scrum Product Owner® (CSPO) [Virtual Learning]

    23 to 24 JUL 2020 - Starting Thursday - Online from Toronto - David Vicentin & Mishkin Berteig

    Early-bird Discount! C$1795.00 C$1525.75 Until 25-Jun-2020 Register Now

    - Manage your backlog to achieve maximum ROI -

    This 2-day course provides the foundations to be an effective Product Owner. Successful completion of this course leads to becoming a Certified Scrum Product Owner® (CSPO) with Scrum Alliance®.

    The Certified Scrum Product Owner® (CSPO) course is ideally suited to those working with the 'business' and whose priorities include satisfying the needs of the customer.

    It is valuable to have already taken the Certified ScrumMaster® (CSM) prior to taking this course. This class leads to the more advanced certifications: A-CSPO® and CSP-PO®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® & PMI®)
    - 2-year membership with Scrum Alliance® included
    - Access 2 free e-books: "The Scrum Product Owner" and "Agile Advice"
    - No slides! In-depth simulation, classroom discussion

    Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.

    Location:

    Online from Toronto

    Date:

    Thu 23-Jul-2020
    Fri 24-Jul-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainers:
    David Vicentin

    David Vicentin


    Agile/Lean Consultant, Interim VP of Finance
    About Trainer
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Certified Scrum Product Owner® (CSPO) [Virtual Learning] badge

    Certified Scrum Product Owner® (CSPO) [Virtual Learning]

    18 to 19 AUG 2020 - Starting Tuesday - Online - David Vicentin & Mishkin Berteig

    Early-bird Discount! C$1795.00 C$1525.75 Until 20-Jul-2020 Register Now

    - Manage your backlog to achieve maximum ROI -

    This 2-day course provides the foundations to be an effective Product Owner. Successful completion of this course leads to becoming a Certified Scrum Product Owner® (CSPO) with Scrum Alliance®.

    The Certified Scrum Product Owner® (CSPO) course is ideally suited to those working with the 'business' and whose priorities include satisfying the needs of the customer.

    It is valuable to have already taken the Certified ScrumMaster® (CSM) prior to taking this course. This class leads to the more advanced certifications: A-CSPO® and CSP-PO®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® & PMI®)
    - 2-year membership with Scrum Alliance® included
    - Access 2 free e-books: "The Scrum Product Owner" and "Agile Advice"
    - No slides! In-depth simulation, classroom discussion

    Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.

    Location:

    Online

    Date:

    Tue 18-Aug-2020
    Wed 19-Aug-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainers:
    David Vicentin

    David Vicentin


    Agile/Lean Consultant, Interim VP of Finance
    About Trainer
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer

This 2-day course provides the foundations to be an effective Product Owner.

Achieve Certified Scrum Product Owner® designation with the Scrum Alliance® by successfully completing this course.

BERTEIG is also a Registered Education Provider with the Project Management Institute.

Praise for BERTEIG
Virtual CSPO Training

A really great virtual session! Small class size and interactive approach is very appealing, personal and helped with my learning. Good balance of theory and hands-on practice. Thank you for a productive two days!

Farah Jeevanjee-Boyes, Director, Service Enablemen, Enterprise Infrastructure, Sun Life, April 24, 2020

BERTEIG is a great way to upgrade one's skills. Great instruction by Mishkin Berteig. He is patient, clear and takes his time. The way BERTEIG has adapted to the COVID-19 world in delivering virtual training is truly phenomenal. I took the CSM certification with them in 2016, and now the CSPO. Certainly shall be taking more courses. Thanks!

Harpreet Singh Sachdev, Director, Strategic Solutions Consulting Inc., April 24, 2020

This is a great course for resources looking to get introductory training on Scrum and the role of the Product Owner. The virtual collaboration, completion of team exercises and discussions really help get the concepts across and allow the attendees to retain the information.

Todd Farnsworth, Product Owner, HOOPP, April 24, 2020

Great stuff from Mishkin and David! Attended the course during the COVID-19 lockdown remotely and everything went incredibly smoothly. Thanks!

Robinson Shek, Product Owner, Telmetrics, March 27, 2020

Mishkin and David were awesome instructors. The course content was easy to digest and the collaborative exercises made it more real. I prefer taking in-person courses but I have to say I was pleasantly surprised by the virtual course.

Charlene Wright, Senior Business Analyst, TD, March 27, 2020

I have been working as a Business Analyst, Scrum Master and a Product owner in my past engagements. I was so wrong! I think this course laid down the basic differences of the roles and how true Agile/Scrum should be implemented. This course addresses these thin lines and helps guide the perspective required to be a successful Product Owner while also keeping in mind the mix of backgrounds that the participants come from. Absolutely engaging, effective and collaborative course! I look forward to implementing these concepts at work soon!

Purav Trivedi, Business Consultant, March 27, 2020

This training has been very insightful! Learned so much about Scrum in just two days! Cannot wait to go and apply what I learned to my job.

Nawal Behih, User Experience Designer, Senstar, March 27, 2020

Excellent course. The trainers are insightful, with a lot of examples, and fellow attendees helped broaden the experience. Students are encouraged to learn by doing exercises based on reality, which helps make sure that you don't lose sight of your actual situation.

Corey Diamond, Digital Marketing Specialist, Honda Canada, March 27, 2020

The Virtual Learning Event was insightful and helpful in learning about the Product Owner role in a Scrum team. It helped me realize how I can apply the knowledge gained to further the interests of my team and company. The simulation in small groups helped me visualize and put to practice how I would apply the techniques in real projects in my company. All the questions that I asked were answered and I received helpful advice that will assist me in furthering my company.

Olga Azarska, Product Owner, ClubRunner, March 28, 2020

Excellent! enjoyed the breakouts.

Charlene Wright, Senior Business Analyst, TD, March 26, 2020

Informative and interactive.

Cheryl Dias, Engineer - Product Support, Ecobee, March 26, 2020

Collaborative, interactive, insightful.

David Small, Director, Technology Services Project Management Office, Enterprise Services, Sun Life Financial, March 26, 2020

Informative. Good Collaboration.

Mark De Luca, Director of Product Management, Telmetrics, March 26, 2020

Very informative session.

Kene Ofong, Business Systems Analyst/Scrum Master, Manulife, March 26, 2020

Informative, insightful.

Olga Azarska, Product Owner, MemberNova, March 26, 2020

The course was well packaged and the delivery was good to the audience.

Kenechukwu Ofong, IT Business Analyst, Manulife Financial, March 27, 2020

CSPO Learning Event Preparation

Praise for BERTEIG
Certified Scrum Product Owner® (CSPO) Training

Great course, exceeding my expectations! I was able to learn more than anticipated and am anxious to apply the knowledge I gained with my team!

Paul Bradley, Product Owner, Veterans Affairs Canada, January 2020

Mishkin's industry knowledge coupled with structured training and delivery, made the two-day training program a great experience.

Nidhi Narang-Mogla, Product Owner, Teranet, December 2019

It was a very engaging and great learning experience!

Vivek Jhinjha, Business Consultant, Bank of Montreal, September 2019

Really nails the fundamentals… recommended for new and experienced alike!

Carlo Rosales, Product Manager, ADP, September 2019

Great interactive experience

Aleksandra Viranovska, Product Owner, TELUS, September 2019

Both Jerry and Mishkin were extremely engaging and were excellent facilitators. The content was practical and can easily be applied to real world situations in any size organization.

Vice President, Digital Transformation, May 2019

This was an excellent course teaching some core scrum techniques. The discussion in the classroom was engaging and the facilitators very knowledgeable bringing in real world examples.

Senior Strategies Lead & Journeys Owner, May 2019

Overall a very well assembled and interactive course. Would absolutely recommend and will certainly review other course offerings!

Consultant, May 2019

I was intrigued by the agile methodology and was recommended to attend the Scrum Product Owner certification course offered by Berteig Consulting. Not only did I learn about the fundamentals of agile and Scrum, but I also benefited from the highly engaging discussions we had throughout the session. The thought-provoking questions and the thoughtful answers by the consultants made the sessions even more beneficial. I would highly recommend the course to both the practitioners of agile and those who want to learn about it.

Marketing Leader, March 2019

5/5 🙂

Senior Business Analyst, March 2019

The Berteig CSPO training was illuminating and extremely valuable in my Scrum journey. I would recommend it to anyone who is thinking of product level interactions in am Agile environment.

Director of Operations, February 2019

This class and the instructor were top notch. Plenty of actionable information, engaging content and delivery, and very interactive.

Product Manager, January 2019

An engaging, thorough look at best practices behind true product ownership and working within scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach true agile and scrum to the world.

Director of Digital Product Management, January 2019

Amazing, knowledgeable Scrum coaches. Highly recommended for anyone without Scrum knowledge.

Senior Manager UAT, January 2019

It was efficiently led - the presentations were clear and relevant, real life scenarios and interactive exercises helped to understand how the learnings can be applied. Overall, I'm very happy I chose to take it with Mishkin Berteig himself.

Product Consultant, January 2019

For teams that are delivering products, this training is ideal. It is relatively low cost and very effective value for the dollar.

Director DB/BI/MW Engineering, January 2019

Great training, hands on practice as Product Owner from creating product vision, developing product box to creating product backlog and prioritize/estimate product backlog item. Definitely one of the best training courses in Toronto!

Consultant, December 2018

This course was very much to the point and Mishkin's experience in training and scrum was so relevant. It was like a clear peaceful stream, so well organized.

Senior Systems Analyst, December 2018

That was a great course taught by a great instructor who you can tell put a lot of thought, intent and experience into the course. In many exercises, the value was in the journey, the lessons learned during the simulations than the outcome. This translated to very powerful concepts to be applied in the future. Highly recommend!

Product Owner, December 2018

Mishkin Berteig is a bit tough with the rules, mostly with time constraints and discipline. But he makes it so very obvious at the end of the program why it's so crucial in Scrum. After all, integrating scrum into the traditional work culture demands a radical change. Overall, a great trainer.

Business Analyst/ Product Owner, December 2018

Berteig has well designed curriculum by experts. I attended CSPO certification class and learned and unlearned a lot of nuances about Agile, Scrum and how to be a responsible Product Owner.

Product Owner, November 2018

Amazing, amazing and just amazing!!!

QA Analyst, November 2018

This was a fantastic course. I enjoyed the way that Mishkin and David facilitated the group with a combination of talking at the front, group discussion and interactive exercises using fun topics that are easy to relate to. Thank you!

Business Analyst, November 2018

Really enjoyed the facilitation, dynamics and classroom experience - I gained real life insights that can benefit me and my Scrum team immediately. Thanks!

Senior Product Manager, CRM, November 2018

Excellent delivery style and an immersive experience built to make you learn by doing. Highly recommended.

Associate Leadership Advancement Program, October 2018

Mishkin is an excellent trainer who kept me interested the course throughout the 2 days. The course was very well planned with a good balance of theory and practical exercises to capture what has been explained.

Agile Transformation Consultant, October 2018

For anyone looking to become a product leader in their organization, this course is essential!

Senior Product Manager, September 2018

Did not expect to enjoy the course however it was very informative and well organized. I learned a lot and can apply it to my everyday work at my employer! Great teachers.

Senior Project Manager, January 2018

Learning Outcomes

By successfully completing this course you will be able to:

  • Create a Product Backlog that puts business priorities first.
  • Work with a team to enable business and technical innovation.
  • Leverage the business benefits of Scrum to maximize Return-On-Investment.
  • Fulfill the requirements of the Certified Scrum Product Owner® program.

Agenda

  1. Welcome & Introductions
  2. History of Agile Methods & Culture
    • Scrum & The Agile Manifesto
    • High Performance Teams
    • The Definition of “Done”
  3. The Product Owner Role
    • Team & Stakeholder Collaboration
    • Qualities of a Product Owner
    • Mapping the Product Owner to Traditional Roles
  4. In-Depth Simulation Exercise
    • Backlog Preparation & Refinement
    • Choosing a Product for the Simulation
    • Product Vision & Innovation
    • User-Centric Design: User Categories, Personas, Usability & Empathy
    • User Stories
      • Writing Effective User Stories
      • Splitting User Stories
    • Estimation & Financial Modelling
      • Effort, Value & ROI
      • Methods of Ordering the backlog
  5. Advanced Topics (Depending on Time)
    • Scaling, Product Owner Pitfalls, Kano Analysis, Story Mapping
  6.  Graduation
    • What Did You Learn?
    • Certification
    • Feedback Forms

Are you a BERTEIG Professional?

Achieve your BERTEIG Professional designation by attending two or more BERTEIG Learning Events

About Your Instructors

Mishkin Berteig

Mishkin Berteig Chief Executive Officer and Certified Scrum Trainer

Canada's Best Known & Longest-Standing Certified Scrum Trainer®
Mishkin Berteig leads, mentors, trains and coaches teams and organizations, managers and executives. Mishkin helps organizations become more effective by using methods such as Scrum, Extreme Programming (XP), OpenAgile® and Lean. These methods present the best balance between chaos and bureaucracy; they allow human creativity and problem-solving to flourish in the service of tangible corporate and organizational goals.

Mishkin has over 20 years of professional experience with Agile methods. Mishkin publishes articles and thoughts about agile on Agile Advice. Mishkin has trained people from Canada, the United States, India, China, the Middle East and Europe. Mishkin Berteig is President and co-founder of BERTEIG.

Mishkin Berteig Presenting at PMI Chapter on Agile Project Management

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real AgilityProgram, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin maintains a popular blog, Agile Advice, with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Select Client List:

  • Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
  • Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
  • Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
  • Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
  • Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
  • Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
  • Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
  • Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
  • Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
  • Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer®, Path to CSP Educator®, CSP-PO, CSP-SM, SAFe Program Consultant

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

  • Over 20 years practising, managing and coaching Agile Process and Development
  • Over 11 years experience teaching Scrum (and Agile) in a classroom
  • Over 8 years experience applying Agile outside of technology environments

Publications

2018


Support independent publishing: Buy this e-book on Lulu.
…or from the iBookStore!

2014


Support independent publishing: Buy the Agile Advice e-book on Lulu.
…or from the iBookStore!
…or from Amazon!

 

Presentations

Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

Agile Architecture Master Class” – 20180515 – Private Client

Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

Real Agility for Everyone” – 20170921 – Private Client

Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Curious?

Register for an upcoming Certified Scrum Product Owner® (CSPO) course

Additional Benefits

estimation-cards-138x177

In the virtual learning, we use Estimation Cards to estimate the value of tasks from a business perspective.

If you’d like to get your own set of physical BERTEIG Estimation cards, let us know and we will ship some out for you (within Canada).

BERTEIG Notebook

If you would also like to receive a complimentary spiral-bound journal with zipper pocket, please let us know in the feedback form and we will get one sent out to you.

Each notebook comes with extra BERTEIG Post-It notes and a BERTEIG Sharpie for you to use at work.

Loyalty Is Rewarded

BERTEIG Loyalty Program

At BERTEIG, we believe that continuous lifelong learning is a key element to success and achieving excellence.

We developed the BERTEIG Loyalty Program to encourage our clients to develop a culture of continuous learning. The more people you train, the more money you save (simple)!

The discount level you reach by the end of the calendar year is maintained for another full calendar year. As soon as you reach the minimum number of registrations for the next level, you move up and enjoy greater discounts.

The BERTEIG Loyalty Program is available for both Public and Private training.

Starter Program

Register
3 people
=
15%

Momentum Program

Register
10 people
=
20%

Accelerate Program

Register
20 people
=
25%

Enterprise Program

Register
40 people
=
30%

Curious?  It Begins with BERTEIG.

Connect with Mark Kalyta to discuss your organization’s unique needs for a Private training held on-premise.

Mark Kalyta
VP Sales
Call Us 1-800-215-2314


Common Questions

  1. Q: Prices are in what currency?
    A: Canadian dollars. 
  2. Q: What methods of payment do you accept?
    A: Visa, Mastercard and American Express. We do not invoice for training. Under special circumstances we can also accept wire transfers, personal cheques, cash, PayPal and purchase orders. Please contact accounting@berteig.com for special payment arrangements.
  3. Q: I need to cancel my place due to... what do I do about it?
    A: If your request to cancel is made ten (10) business days prior to the Learning Event, then you will be issued a refund and your spot will be made available for someone else. Please contact accounting@berteig.com with the order number you wish to have refunded. Within ten (10) business days, no refund is possible for any reason, but we will offer you a spot in a future class at 50% of the normal list price (no other discounts will apply). In the rare case of family or medical emergencies, please contact sales@berteig.com as soon as you can and we will work with you to find a suitable solution.
  4. Q: I need to change the course date I am registered for due to... what do I do about it?
    A: As with cancellation, if your request to change dates is made ten (10) business days prior to the Learning Event, then you can be moved. Please contact sales@berteig.com with your name, current course date and requested new course date.Within ten (10) business days, no changes are possible for any reason, but we will offer you a spot in another class at 50% of the normal list price (no other discounts will apply). In the rare case of family or medical emergencies, please contact us as soon as you can and we will work with you to find a suitable solution.
  5. Q: Can I send someone else in my place?
    A: Yes. You are welcome to change the registration information for a spot at a Learning Event at any time. Please contact sales@berteig.com with the details including your own registration information and the full name, email address and phone number of the person who will attend in your place. There is no charge for such a change.
  6. Q: I found "the same" course for less... will you give me a discount?
    A: No. You have registered for a premier learning event, not a clone of some other course.
  7. Q: Do you ever offer discounts?
    A: Yes. Everyone who attends one of our Learning Event is given a discount code to use on other courses or to pass along to coworkers, associates, family and friends. Also, if you belong to an organization that sends more than 5 people to our training courses, you may be eligible for our Loyalty Program. The more people attending our training, the higher the discount available. Please contact us at sales@berteig.com to find out more.
    Also, we offer "Early Bird" discounts on some Learning Events. We encourage you to register early to take advantage of this offer.
  8. Q: What if I register, then later discover a Loyalty Program discount was applicable. Can I get the discount applied retroactively?
    A: Yes, you can. Please contact accounting@berteig.com with your order number for which you would like the discount applied and your Loyalty Program coupon code.
  9. Q: Is your training tax deductible and can I get a T2202A slip?
    A: No, our training is not eligible for tax deductions. We do not give T2202A slips. T2202A slips are usually issued from Post Secondary Education Institutions like a college or university. We are not such an institution. Purchasing our training is more like purchasing a book or a ticket to an event.
  1. Q: How do I become a Certified ScrumMaster (CSM)?
    A: Scrum Alliance is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/csm-certification. The training component of the CSM designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated CSM in-house private Learning Event.
  2. Q: What is included in becoming a Certified ScrumMaster (CSM)?
    A: The Certified ScrumMaster training that we offer includes all the materials that are needed to complete the training part of the certification (part 1/2). There is no extra fee for the online test (part 2/2), it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is easy! If you want to study, please consider reading the Scrum Guide.
  3. Q: How do I become a Certified Scrum Product Owner (CSPO)?
    A: Scrum Alliance is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/cspo-certification. The training component of the CSPO designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated CSPO in-house private Learning Event.
  4. Q: How do I get SAFe® Scaled Agilist Certification (SA - from Scaled Agile)?
    A: Scaled Agile is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scaledagile.com/certification/courses/leading-safe. The training component of the SA designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated SA in-house private Learning Event.
  5. Q: Where can I find more information about SAFe® training and certification?
    A: The best source of information is always directly from Scaled Agile at http://www.scaledagile.com. BERTEIG also maintains our own SAFe® FAQ page at https://berteig.com/faq-safe.
  6. Q: How do I become certified as an OpenAgile Team Member (OATM)?
    A: The OpenAgile Center for Learning is the governing body for this certification. Full details may be found at http://www.openagile.com/TeamMember. The training component of the OATM designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated OATM in-house private Learning Event.
  7. Q: How do I become a PMI Agile Certified Practitioner (PMI-ACP)?
    A: The Project Management Institute is the governing body for this certification. Full details may be found at https://www.pmi.org/certifications/types/agile-acp. The training component of the PMI-ACP designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated PMI-ACP in-house private Learning Event.
  8. Q: How do I become certified as a Team Kanban Practitioner (TKP)?
    A: Lean Kanban University is the governing body for this certification. Full details may be found at https://leankanban.com/team-kanban. The training component of the TKP designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated TKP in-house private Learning Event.
  9. Q: How do I become certified as a Kanban Management Professional (KMP)?
    A: Lean Kanban University is the governing body for this certification. Full details may be found at https://leankanban.com/kmp-program. Note this is a two-class certification – you must complete BOTH the Kanban Systems Design (KMPI) class AND the Kanban Management Professional (KMPII) class. The training component of the KMP designation is available either by attending BERTEIG public Learning Events or as part of designated in-house private Learning Events.
  10. Q: How can I claim my CSM or CSPO class for PDUs from PMI?
    A: BERTEIG is a Registered Education Provider (REP) with PMI for the CSM and CSPO courses. Please log in to your account on the PMI Continuing Certification Requirements System (CCRS) website at https://ccrs.pmi.org and choose BERTEIG as your REP when entering in your learning experience. Be sure to choose the appropriate class you took (CSM or CSPO) to claim the appropriate PDUs.
  11. Q: How can I claim my class (non CSM or CSPO) for PDUs from PMI?
    A: If you have completed a Learning Event with BERTEIG that has appropriate content, once you have completed the class you may find a digital copy of a letter of attendance in our file repository. Please use this letter as evidence of attending the class. If you cannot access the letter of attendance, please either contact your instructor or the course administrator and they will be happy to provide one for you. Note that you will need to retain this letter for audit purposes. Obtaining PDUs is your responsibility once BERTEIG has issued the letter of attendance. For more information, please refer to the PMI CCR Certification Requirements Handbook at https://www.pmi.org/-/media/pmi/documents/public/pdf/certifications/ccr-certification-requirements-handbook.pdf?la=en.
  1. Q: What if I'm shy and don't like interacting with people?
    A: Our Learning Events are highly interactive... and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
  2. Q: What if I'm just coming to get a certification?
    A: Okay! We know lots of people who have come to our Learning Events in the past, walked out with a valuable certification, and told us in no uncertain terms that it was the best "course" they had ever attended, they learned far more than they expected, and they are excited to apply what they have learned as soon as possible. But sure, you can attend just for the certification!
  3. Q: What do I need to bring with me?
    A: For most learning events you do not need to bring anything. During the Learning Event session, you will be asked to keep electronic devices out of the learning environment. You are welcome to bring your own notebook for note-taking but we provide materials for this as well. Check the description of your Learning Event to see if there are any special requirements.
  4. Q: Do you provide food?
    A: We normally provide coffee, tea, and light snacks in the morning and afternoon of a Learning Event. Lunch is not usually provided.
  5. Q: Why don't you provide printed books of your slides?
    A: First of all, we usually don't have many slides (if any!) in most of our Learning Events - instead we have a moderate number of handouts. The only exceptions are typically the SAFe training classes where we are a delivery partner and the materials come directly from Scaled Agile - in those classes there are typically a lot of slides and printed books. Secondly, printing heavy books uses a lot of paper and energy for something that most people don't ever refer back to after their "course" is finished. Third, you will learn better by taking your own notes (and we provide a simple structured way to do this)!
    For our own classes (not the Scaled Agile classes), handouts will be provided in electronic form following the class via file sharing system.
  6. Q: When does my Learning Event start and finish?
    A: Normally our Learning Events start at 8:30 sharp and end by 5:00pm. Some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends.
  7. Q: Do you offer your Learning Events as private in-house sessions?
    A: Yes. Please contact sales@berteig.com for more information and to receive a quote. Typically in-house sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent! We can also create custom Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff. Generally, we avoid doing the CSM and CSPO Learning Events in-house and encourage you to come with your group to a public session.
  8. Q: What if I have an emergency and have to leave for some/part/most of the class?
    A: Depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this. For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate.
  9. Q: Do you recommend any supplemental learning resources?
    A: Yes. We have a list of recommended reading for agility that is organized by type of learning event.
  1. Q: Does BERTEIG partner with others to advertise and deliver training?
    A: Yes. We partner with training resellers who can reach different people than we can. If you have a question about our resellers or if you are interested in establishing a partnership relationship please contact sales@berteig.com.
  2. Q: I am a trainer myself. Can I list my courses on this website?
    A: No. This is one type of partnership that we are considering but have not yet established. If you are interested in this type of partnership, please contact sales@berteig.com.

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*Notebooks and other promotional materials can only be sent free-of-charge within Canada.