Team Kanban Practitioner (TKP)
Perfect for Scrum Masters and Agile team coaches!
7 PDUs | 7 SEUs
Kanban University® (KU) certificate
Profile listing on the KU alumni page
2 free e-books, newsletter subscription & more

Team Kanban Practitioner® (TKP) is now available worldwide.

As Canada’s leading Agile training company, we’re channeling our 15 years of expertise into new virtual offerings like Team Kanban Practitioner® (TKP).

Receive the same internationally-recognized certifications with the same excellence you’ve come to expect from BERTEIG in-person training.

Boost your Agile Team Performance
(TKP)
Register Now

Upcoming Virtual Learning Events

Team Kanban Practitioner® (TKP)

  • Team Kanban Practitioner® (TKP) [Virtual Learning] badge

    Team Kanban Practitioner® (TKP) [Virtual Learning]

    24 SEP 2020 - Thursday - Online - Jerry Doucett

    Early-bird Discount! C$1195.00 C$1015.75 Until 26-Aug-2020 Register Now

    - Boost your Agile Team Performance -

    This 1-day course guides you in the foundations of the Kanban Method® and serves as a fast starting point to an alternative path to Real Agility™. This course is designed for you if you are facilitating teams doing projects, operations, development, support, or research. Achieve the Team Kanban Practitioner® (TKP) credential with the Lean Kanban University® by successfully completing this course.

    - Participate in the FeatureBan simulation for immersive learning
    - Build a real-world Kanban board with guidance from our trainer
    - 7 PDUs | 7 SEUs
    - Team Kanban Practitioner® (TKP) certificate
    - Profile listing on the LKU alumni page
    - Registered Education Provider with LKU
    - Taught by Accredited Kanban Trainers only

    EXCLUSIVE: Free "Kanban for Teams" e-book written by BERTEIG consultants!

    Download your copy of the pre-reading book by David J. Anderson and Andy Carmichael:
    Essential Kanban Condensed: https://resources.kanban.university/guide/

    Please register using a corporate email address, for corporate loyalty program discounts.

    --

    TKP

    Location:

    Online

    Date:

    Thu 24-Sep-2020

    Time:

    09:00 AM to 05:00 PM (EST)

    Trainer:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
  • Team Kanban Practitioner® (TKP) [Virtual Learning] badge

    Team Kanban Practitioner® (TKP) [Virtual Learning]

    02 NOV 2020 - Monday - Online - Jerry Doucett

    Early-bird Discount! C$1195.00 C$1015.75 Until 01-Oct-2020 Register Now

    - Boost your Agile Team Performance -

    This 1-day course guides you in the foundations of the Kanban Method® and serves as a fast starting point to an alternative path to Real Agility™. This course is designed for you if you are facilitating teams doing projects, operations, development, support, or research. Achieve the Team Kanban Practitioner® (TKP) credential with the Lean Kanban University® by successfully completing this course.

    - Participate in the FeatureBan simulation for immersive learning
    - Build a real-world Kanban board with guidance from our trainer
    - 7 PDUs | 7 SEUs
    - Team Kanban Practitioner® (TKP) certificate
    - Profile listing on the LKU alumni page
    - Registered Education Provider with LKU
    - Taught by Accredited Kanban Trainers only

    EXCLUSIVE: Free "Kanban for Teams" e-book written by BERTEIG consultants!

    Download your copy of the pre-reading book by David J. Anderson and Andy Carmichael:
    Essential Kanban Condensed: https://resources.kanban.university/guide/

    Please register using a corporate email address, for corporate loyalty program discounts.

    --

    TKP

    Location:

    Online

    Date:

    Mon 02-Nov-2020

    Time:

    09:00 AM to 05:00 PM (EST)

    Trainer:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
  • Team Kanban Practitioner® (TKP) [Virtual Learning] badge

    Team Kanban Practitioner® (TKP) [Virtual Learning]

    10 DEC 2020 - Thursday - Online - Jerry Doucett

    Early-bird Discount! C$1195.00 C$1015.75 Until 11-Nov-2020 Register Now

    - Boost your Agile Team Performance -

    This 1-day course guides you in the foundations of the Kanban Method® and serves as a fast starting point to an alternative path to Real Agility™. This course is designed for you if you are facilitating teams doing projects, operations, development, support, or research. Achieve the Team Kanban Practitioner® (TKP) credential with the Lean Kanban University® by successfully completing this course.

    - Participate in the FeatureBan simulation for immersive learning
    - Build a real-world Kanban board with guidance from our trainer
    - 7 PDUs | 7 SEUs
    - Team Kanban Practitioner® (TKP) certificate
    - Profile listing on the LKU alumni page
    - Registered Education Provider with LKU
    - Taught by Accredited Kanban Trainers only

    EXCLUSIVE: Free "Kanban for Teams" e-book written by BERTEIG consultants!

    Download your copy of the pre-reading book by David J. Anderson and Andy Carmichael:
    Essential Kanban Condensed: https://resources.kanban.university/guide/

    Please register using a corporate email address, for corporate loyalty program discounts.

    --

    TKP

    Location:

    Online

    Date:

    Thu 10-Dec-2020

    Time:

    09:00 AM to 05:00 PM (EST)

    Trainer:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer

This 1-day Kanban certification course teaches the basics of the Kanban Method® and serves as the starting point to the Gentle Path to REALagility™.

Boost team-performance. Improve team-flow.  Achieve Team Kanban Practitioner® (TKP) credential with Kanban University® by successfully completing this course.

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Kanban diagram

Praise for BERTEIG
Team Kanban Practitioner® (TKP) Training

Team Kanban Practitioner is a great way to get your team started down the Agile path and Jerry Doucett does a great job leading the way!

Sandra Gupta, Development Manager, QED, June 1, 2019

The Team Kanban Practitioner course exceeded my expectations. Our team is currently leveraging a Kanban board to manage workflow in the team. This course provides us with practical ideas on how to further enhance our Kanban board to ensure a smooth workflow where team members are not not overburdened or idle.

Senior manager, CIBC, June 2019

Team Kanban Practitioner is a great introduction to Kanban!

Software Development Manager, March 2019

The Team Kanban Practitioner facilitator was well educated on the subject. Able to answer questions in a clear concise manner.

Supervisor Implementation Services, February 2019

Good insight into Kanban. You can learn what Kanban is and, what's more important, what Kanban is not. Also, it's inspiring - I doubt if there's anyone who graduated from the Team Kanban Practitioner course and didn't start their personal Kanban board next week.

Product Owner, Development Manager, January 2019

The instructor is extremely knowledgeable in Kanban methods and a skilled teacher. Highly recommend Team Kanban Practitioner!

Agile Coach in Training, November 2018

Found this to be great introduction to the principles of Kanban. James is a great facilitator and his passion for Kanban was evident.

Product/ People Manager, September 2018

Team Kanban Practitioner was a great intro to Kanban! The BERTEIG trainers are knowledgeable and enthusiastic.

Scrum Master, September 2018

If you want to know what Kanban is all about, then Team Kanban Practitioner is the course to take. Equally effective to the Certified Scrum Master course.

Consultant, June 2018

Team Kanban Practitioner is an excellent course that could change the fortunes of any company. Berteig has the right people to help any company.

CEO, December 2017

The Team Kanban Practitioner course is great in understanding key details about Kanban and all the theoretical knowledge.

Business Analyst, December 2017

The Team Kanban Practitioner training delivered by Travis is a great way to be introduced to the Kanban Method. You'll learn things you can apply in your workplace the day you get back!

CTO, June 2017

Team Kanban Practitioner training has given me simple methods to see at a glance what’s on my plate and organize my work flow.

Team Developer, June 2017

Very knowledgeable instructor. Covered a lot with real world examples.

Project Manager

Travis has managed to clear my confusion in a day thanks to Team Kanban Practitioner. I've lived with this confusion for over 2 years. Thank you Travis.

Project Manager

Learning Outcomes

By successfully completing the Team Kanban Practitioner® (TKP) course, you will be able to:

  • Improve the productivity of your teams.
  • Improve the lives of your team members.
  • Be familiar with the Kanban Method.
  • Design and implement a basic Kanban board.
  • Understand work item types and the risks associated with specific work items.
  • Be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context.
  • Be aware of the training roadmap and the value and benefits to be derived at each step on the ‘Alternative Path to Agility’.

Agenda

Team Kanban Practitioner® (TKP)

  1. The Kanban Method
  2. Change Management Principles
  3. General Practices
    • Visualize (with a Team Kanban board) 
    • Limit work-in-progress (WIP)
    • Manage flow
    • Make policies explicit
    • Implement feedback loops
    • Improve collaboratively, evolve experimentally
  4. Lean Kanban Culture
  5. Understanding Kanban Systems
  6. Kanban ticket design
  7. Limiting WIP: Flow vs Batch
  8. Classes of Service
  9. Featureban – Simulation Game
  10. Proto-Kanban
  11. Work Item Types
  12. Risk Dimensions
  13. Replenishment / Commitment Meetings
  14. Service Delivery Kanban: A pull system
  15. Certification & Lean Kanban Training Roadmap

Who Should Attend?

Team Kanban Practitioner® (TKP)

Team members in professional services roles whose employer wishes to explore and pursue an Alternative Path to Agility.

Those who feel overburdened and wish to find some respite to enable them to “get things done” with quality, improved speed, and predictability.

Managers and team members who need help focusing on what to work on now, what to leave until later and what to discard altogether.

Those who want relief from overburdening so that they can take pride of workmanship and do good quality work in an effective manner.

Are you a BERTEIG Professional?

Achieve your BERTEIG Professional designation by attending two or more BERTEIG Learning Events

About Your Instructors

Team Kanban Practitioner
Jerry Doucett

Jerry Doucett VP Training Services, Senior Consultant and Instructor

Scrum Inc. Scrum Trainer, Accredited Kanban Trainer, Agile Transformation Expert, SAFe Program Consultant® and Enthusiastic Photographer
Jerry Doucett is an Agile transformation advisor with over 25 years of hands-on experience in software and process development initiatives. Jerry has proudly served on numerous enterprise transformations by focusing support on four key success pillars: cultivating in-house expertise on Lean and Agile practices, defining enterprise transformation strategies, building and delivering coaching and training programs, and developing effective relationships between business and IT.

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and
Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

This past January I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Lean Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that has always eluded me is to become a Scrum trainer for a globally recognized certification agency. Now that I’ve been awarded the Scrum Trainer designation with Scrum Inc. I feel I can finally provide a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really looking forward to where this new path may take me and how I may leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. Becoming a Scrum Trainer for Scrum Inc. has finally allowed me to achieve a goal I set almost 10 years ago and I am humbled by this opportunity to represent Jeff Sutherland and his team. Combining that status with my credential from Lean Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 26 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is an Agile transformation advisor with over 25 years of hands-on experience in software and process development initiatives. Jerry has proudly served on numerous enterprise transformations by focusing support on four key success pillars: cultivating in-house expertise on Lean and Agile practices, defining enterprise transformation strategies, building and delivering coaching and training programs, and developing effective relationships between business and IT.

For over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 2,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his latest book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

  • RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO
  • GFSA, London Life Insurance, Great West Life Insurance, Canada Life
  • Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
  • LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
  • MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
  • Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

  • Over 25 years in software and process development initiatives
  • Over 15 years of applying project management practices
  • Over 9 years assisting organizations to leverage Agile and Lean approaches
  • Over 7 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

Book Cover - The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

Kanban Case Study” – 20190121 – Private Event

Travis Birch

Travis Birch Accredited Kanban Trainer

Expert guidance about Kanban, Scrum and SAFe leading you to Real Agility
Travis Birch has extensive experience in consulting, coaching and facilitation in organizational transformation and team building methods since 2008, with a focus on Agile methods. Travis has worked with executive leaders, managers, staff and other consultants to move them towards higher levels of Real Agility. This includes organizational consulting, transformational change management, culture change, overcoming resistance to change, all while focused on great business results and creating a great work environment.

In 2007, Travis’ classical ballet career was ended by injuries. He figuratively fell off the stage and into a Scrum class. He began his new career as an apprentice Scrum trainer under the mentorship of Mishkin Berteig. That soon lead to training and consulting engagements with the likes of Blackberry and Royal Bank of Canada. He would go on to lead engagements with the Government of Ontario, LoyaltyOne and Telus.

Travis has over a decade of hands on experience helping leaders and organizations achieve business agility, fitness and survivability, customer focus, service-orientation, sustainability, flow of customer value and continuous improvement. Provides pragmatic, evidence-based advice and employs data-driven and humane methods and techniques that enable people and organizations to evolve their own solutions and processes towards success in their own unique business contexts.

Travis considers Kanban’s systematic yet humane approach to evolving organizations a key differentiator to other organizational change approaches. Travis brings curiosity, enthusiasm, respect and empathy to his work as a trainer and consultant.

Select Client List:

  • Banking: Scotiabank, BMO, RBC, CIBC, TD, Hometrust
  • Insurance: Great West Life, Sun Life, The Economical Insurance Group, Alberta Motor Association
  • Other Financial: CapitalOne, Mastercard, Healthcare of Ontario Pension Plan, LPL Financial, Zomaron
  • Loyalty: Loyalty One, Aimia
  • Telecom: Telus, Bell Canada, Blackberry (RIM)
  • Charitable: Sick Kids Foundation, World Vision Canada
  • Trader.ca, Canadian Tire, Honda Canada, DealerTrack, Government of Ontario, Bruce Power, MyPlanet Digital, Platinum Edge

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Kanban Coaching Professional (KCP), Kanban Management Professional (KMP)
SAFe Program Consultant (SPC4)
Certified Scrum Professional (CSP), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO)
Professional Scrum Master (PSM1)
Certified Agile Leader (CAL1)
Master of OpenAgile

Testimonials:

“Authenticity and passion is at the core of Travis as a person—qualities that transfer into making him a fantastic Agile Coach. Travis connects with people, understands them and sees their strengths, and is able to bring people to be their best. I have had the privilege to work with Travis as my Agile Coach on an extremely challenging Agile organizational transformation. I could not have asked for a better partner, giving me relevant advice and perspective when I needed it and kicking my… when I needed that too. If you are looking for help or to accelerate your journey as an Agile organization, you should connect with Travis.” – Martin Aziz, Director Agile Practices & Business Transformation, PMO, LoyaltyOne, 2018

“I recently took my Kanban System Design and Kanban Management Professional certifications with Travis as the instructor. His deep understanding of the topics, clear presentation and excellent support throughout the class made the learning experience enjoyable and has made me confident I truly understand 100% of the content. I would recommend him highly as an instructor and as a consultant because of his knowledge, communication skills and his ability to reason things through to solutions that make sense.” – Jim Bennet, Agile and Lean Siz Sigma Strategist, Manager, 2017

Presentations:

https://youtu.be/hTmR28LNRk4

https://youtu.be/ID86TMX9BCY

Curious?

Register for an upcoming Team Kanban Practitioner® (TKP) course

Additional Benefits

Team Kanban Practitioner

Kanban for Teams e-Book - cover small

All attendees receive a free electronic copy of ‘Kanban for Teams’ by Travis Birch, James Steele, Jerry Doucett and Mishkin Berteig, that outlines how to use Kanban in your existing team, to improve flow, manage dependencies, and boost quality.

You also receive a coupon code for discounts on any BERTEIG-offered learning events which you can pass along to colleagues, friends, family or even use yourself!
berteig-notebook

If you would also like to receive a complimentary spiral-bound journal with zipper pocket, please let us know in the feedback form and we will get one sent out to you.

Each notebook comes with extra BERTEIG Post-It notes and a BERTEIG Sharpie for you to use at work.

essential-kanban-cover1

Attendees can download ‘Essential Kanban Condensed’ by David J Anderson and Andy Carmichael, any time directly from the LeanKanban University website.

This book is now available in 4 different languages.

Loyalty Is Rewarded

BERTEIG Loyalty Program

At BERTEIG, we believe that continuous lifelong learning is a key element to success and achieving excellence.

We developed the BERTEIG Loyalty Program to encourage our clients to develop a culture of continuous learning. The more people you train, the more money you save (simple)!

The discount level you reach by the end of the calendar year is maintained for another full calendar year. As soon as you reach the minimum number of registrations for the next level, you move up and enjoy greater discounts.

The BERTEIG Loyalty Program is available for both Public and Private training.

Starter Program

Register
3 people
=
15%

Momentum Program

Register
10 people
=
20%

Accelerate Program

Register
20 people
=
25%

Enterprise Program

Register
40 people
=
30%

For a limited time during COVID-19, we are offering all corporate clients:

40% discount*

Use your work e-mail to register and receive the promotional pricing

(*some restrictions apply)

Common Questions

  1. Q: Prices are in what currency?
    A: Canadian dollars. 
  2. Q: What methods of payment do you accept?
    A: Visa, Mastercard and American Express. We do not invoice for training. Under special circumstances we can also accept wire transfers, personal cheques, PayPal and Purchase Orders. Please contact accounting@berteig.com for special payment arrangements.
  3. Q: I need to cancel my place due to... what do I do about it?
    A: If your request to cancel is made ten (10) business days prior to the Learning Event, then you will be issued a refund and your spot will be made available for someone else. Please contact accounting@berteig.com with the order number you wish to have refunded.
    Within ten (10) business days, no refund is possible for any reason, but we will offer you a spot in a future class at 50% of the normal list price (no other discounts will apply).
    In the rare case of family or medical emergencies, please contact info@berteig.com as soon as you can and we will work with you to find a suitable solution.
  4. Q: I need to change the course date I am registered for due to... what do I do about it?
    A: As with cancellation, if your request to change dates is made ten (10) business days prior to the Learning Event, then you can be moved. Please contact info@berteig.com with your name, current course date and requested new course date.
    Within ten (10) business days, no changes are possible for any reason, but we will offer you a spot in another class at 50% of the normal list price (no other discounts will apply).
    In the rare case of family or medical emergencies, please contact us as soon as you can and we will work with you to find a suitable solution.
  5. Q: Can I send someone else in my place?
    A: Yes, you are welcome to change the registration information for a spot in a Learning Event at any time. Please contact info@berteig.com with the details including your own registration information and the full name, email address and phone number of the person who will attend in your place. There is no charge for such a change.
  6. Q: I found "the same" course for less... will you give me a discount?
    A: No, you have registered for a premium learning event with BERTEG, not a clone of some other course.
  7. Q: Do you ever offer discounts?
    A: Yes, everyone who attends one of our Learning Event is given a discount code to use on other courses or to pass along to coworkers, associates, family and friends.
    Also, if you belong to an organization that sends more than 3 people to our training courses, you may be eligible for the BERTEIG Loyalty Program. The more people that attend our training, the higher the discount available. Please contact us at info@berteig.com to find out more.
    Also, we offer "Early Bird" discounts on some Learning Events. We encourage you to register early to take advantage of these offers.
  8. Q: What if I register, then later discover a Loyalty Program discount was applicable. Can I get the discount applied retroactively?
    A: In most cases, yes you can. Please contact info@berteig.com with your order number for which you would like the discount applied and your company details.
  9. Q: Is your training tax deductible and can I get a T2202A slip?
    A: No, our training is not eligible for tax deductions. We do not give T2202A slips. T2202A slips are usually issued from Post Secondary Education Institutions like a college or university. We are not such an institution. Purchasing our training is more like purchasing a book or a ticket to an event.
    1. Q: How do I become a Certified ScrumMaster® (CSM)?
      A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/csm-certification. The training component of the CSM designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSM in-house private Learning Event.
    2. Q: What is included in becoming a Certified ScrumMaster® (CSM)?
      A: The Certified ScrumMaster® (CSM) online training that we offer includes all the materials that are needed to complete the 'training part' of the certification. There is no extra fee for the CSM online test, it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is straightforward! If you want to study, please consider reading the Scrum Guide.
    3. Q: How do I become a Certified Scrum Product Owner® (CSPO)?
      A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/cspo-certification. The training component of the CSPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
    4. Q: How do I get SAFe® Scaled Agilist Certification (SA) from Scaled Agile®?
      A: Scaled Agile® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scaledagile.com/certification/courses/leading-safe. The training component of the SA® designation is available only by attending BERTEIG’s virtual designated SA in-house private Learning Event.
      We do not offer SAFe® training as a public enrolment course as it is highly contextual curriculum.
    5. Q: Where can I find more information about SAFe® training and certification?
      A: The best source of information is always directly from Scaled Agile at http://www.scaledagile.com. BERTEIG also maintains our own SAFe® FAQ page at https://berteig.com/faq-safe.
    6. Q: How do I become certified as an OpenAgile® Team Member (OATM)?
      A: The OpenAgile Center for Learning is the governing body for this certification. Full details may be found at http://www.openagile.com/TeamMember. The training component of the OATM designation is available either by attending a virtual designated OATM in-house private Learning Event.
    7. Q: How do I become a PMI® Agile Certified Practitioner (PMI-ACP)?
      A: The Project Management Institute® (PMI) is the governing body for this certification. Full details may be found at https://www.pmi.org/certifications/types/agile-acp. The training component of the PMI-ACP® designation is available either by attending a designated virtual PMI-ACP in-house private Learning Event.
    8. Q: How do I become certified as a Team Kanban Practitioner® (TKP)?
      A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/team-kanban. The training component of the TKP designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated virtual TKP in-house private Learning Event.
    9. Q: How do I become certified as a Kanban Management Professional (KMP)?
      A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/kmp-program. Note this is a two-class certification – you must complete BOTH the Kanban Systems Design® (KMP I) class AND the Kanban System Improvement® (KMP II) class. The training component of the KMP® designation is available either by attending BERTEIG virtual public Learning Events or as part of designated in-house private Learning Events.
    10. Q:How do I become a Licensed Scrum Master Product Owner® (LSMPO)?
      A: Scrum Inc® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.licensedscrum.com/licensed-scrum-master/. The training component of the LSMPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
    11. Q:How can I claim my CSM® or CSPO® or LSMPO® class for PDUs from PMI®?
      A: BERTEIG is a Registered Education Provider® (REP) with PMI for the CSM and CSPO courses. Please log in to your account on the PMI Continuing Certification Requirements System (CCRS) website at https://ccrs.pmi.org and choose BERTEIG as your REP when entering in your learning experience. Be sure to choose the appropriate class you took (CSM or CSPO or LSMPO) to claim the appropriate PDUs.
    12. Q: How can I claim my class (non CSM® or CSPO®) for PDUs from PMI®?
      A: If you have completed a Learning Event with BERTEIG that has appropriate content, you may claim the PDUs as private learning hours on the PMI-CCRS website.
      If asked, you may show your official certificate as evidence of attending the class. Obtaining PDUs is your responsibility and for more information, please refer to the PMI-CCR Certification Requirements Handbook at https://www.pmi.org/-/media/pmi/documents/public/pdf/certifications/ccr-certification-requirements-handbook.pdf?la=en.
  1. Q: What if I'm shy and don't like interacting with people?
    A: Our virtual Learning Events are highly interactive and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an online environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
  2. Q: What if I'm just coming to get a certification?
    A: Okay! We know lots of people who have come to our virtual Learning Events in the past to only achieve a valuable certification. They have told us in no uncertain terms that it was still the best "course" they have ever attended, they learned far more than they expected to, and that they were excited to apply what they learned as soon as possible. Sure, you can attend just for the certification!
  3. Q: What do I need to do to prepare for the online course?
    A:There are three things you must do beforehand to prepare for BERTEIG online Learning Events.
    1. Complete pre-work at training.berteig.com
    2. Set up Zoom for video conferencing
    3. Get familiar with Miro whiteboard collaboration
    For most Learning Events, there is some pre-work which must be completed before the class begins. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
    Check the description of your Learning Event to see if there are any special requirements.
  4. Q: Do I need a laptop or can I use my phone?
    A: You will need a laptop or desktop for the BERTEIG Learning events. Handheld devices such as tablets and phones are not suitable for the interactive nature of the classes.
  5. Q: Do you provide copies of your slides?
    A: First of all, we usually don't use slides in our Learning Events - instead we have a moderate number of handouts and these are accessed in one place using the BERTEIG Learning Management System (LMS).
    The only exception to this is the SAFe training classes where we are a delivery partner and the materials come directly from Scaled Agile - in those classes there are typically a lot of slides to go through in the training.
  6. Q: When does my Learning Event start and finish?
    A: Normally our Learning Events start at 9:00am sharp and end by 4:30pm (Eastern Time +5:00 GMT). Some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends.
  7. Q: Do you offer your virtual Learning Events as private sessions?
    A: Yes. Please contact sales@berteig.com for more information and to receive a quote. Typically 'in-house' virtual sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent!
    We can also create custom online Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff.
    Generally, we avoid doing the CSM, CSPO and LSMPO Learning Events as private virtual classes, and we encourage you to attend with your group to a public scheduled session.
  8. Q: What if I have an emergency and have to leave for some/part/most of the virtual class?
    A: It depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this.
    For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate.
  9. Q: Do you recommend any supplemental learning resources?
    A: Yes. We have a list of recommended reading for agility that is organized by type of BERTEIG Learning Event.
  1. Q: Does BERTEIG partner with others to advertise and deliver training?
    A: Yes. We partner with training resellers who can reach a different audience than the companies we normally serve. If you have a question about our resellers or if you are interested in establishing a partnership relationship please contact sales@berteig.com.
  2. Q: I am a trainer myself. Can I list my courses on this website?
    A: No. This is one type of partnership that we are considering but have not yet established. If you are interested in this type of partnership, please contact sales@berteig.com.